Our goal is to ensure your item arrives in perfect condition. In the unlikely event, you receive a product that is incorrect, missing parts or damaged, we will gladly send you the replacements free of charge. If, however, the part is damaged due to poor assembly, you will be responsible for the parts and the shipping cost. If a part is missing, you must provide us with photos in order for us to fulfill your replacement request. When customers refuse a damaged shipment, it causes a delay for the replacements. If you need to return your product for any reason, you can arrange for this within 14 days upon receiving the goods. We do not accent return items that has been used or assembled. All items must be in its original packaging and brand new. To set up a return, please call our phone number provided on your order receipt. All of our products are offered with free shipping. Which means, the shipping cost has been included in the price to provide you with the total cost of the order. If you return your purchase, you will be held responsible for the cost of shipping the items back to our warehouse. You will be refunded the purchase price less our outbound shipping cost and a 25% restocking fee when your return has been processed at our warehouse, after inspection. Return process will generally take 2-3 weeks. PLEASE INSPECT ALL MERCHANDISE BEFORE SIGNING ANY DELIVERY RECEIPT. If the delivery receipt was signed free and clear, which indicates there were no damages at the time the freight was tendered to the consignee (YOU). We will not be held responsible for any damages discovered after signing the delivery papers. All of our products are in stock and ready to ship. You may cancel your order BEFORE your order ships out of our warehouse. Cancellation of the order when it is shipped out of our warehouse will be considered to be a return. Therefore, the return policy will be applied if any order is cancelled.
Brand : Furniture Import & Export Inc.